Why doesn't Bank of America offer 24-hour telephone customer service like many of its competitors do?

Many smaller (but still very large) competing banks offer 24-hour telephone customer service to their customers, but Bank of America does not. Why don't they?


Hi.

Good question.

I don't know why...but why not suggest it to them.

Without knowing, maybe they are trying to keep costs down (who knows)

i called bank of america an hour ago?

i called bank of america an hour a go for my first credit limit increase but they told me i will receive a decision in the mail with 3-5 business days.
I asked whether i was approved or not but the customer service person still told i have to wait


I work at this crappy company and can tell you when you process your request they ask for your income occupation and rental/ownership status and payment when they don't say instant approval or tell you they need to contact credit this means you are declined.

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